Warranty Policy
Our comprehensive warranty reflects our confidence in the quality and durability of every surgical and dental instrument we manufacture.
Warranty Coverage
Sialmed Industry SMC Pvt. Ltd warrants all surgical and dental instruments to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.
This warranty applies to instruments manufactured by Sialmed Industry and purchased through authorized channels. The warranty period begins on the date of invoice as recorded by Sialmed Industry or our authorized distributors.
All instruments are manufactured from high-grade stainless steel and undergo rigorous quality control testing before dispatch. Our products carry ISO 13485 certification, FDA registration, and CE marking, ensuring compliance with international medical device standards.
What Is Covered
This warranty covers the following manufacturing and material defects:
- Defects in materials used in the manufacturing of instruments
- Defects in workmanship during the manufacturing process
- Failure of instruments under normal surgical or dental use conditions
- Structural integrity issues including cracking, breakage, or joint failure
- Corrosion or rusting of stainless steel instruments under normal use and maintenance
What Is Not Covered
The warranty does not cover the following:
- Normal wear and tear from regular clinical use
- Damage caused by misuse, abuse, or negligence
- Unauthorized modifications or repairs by third parties
- Damage from improper sterilization or cleaning procedures
- Cosmetic damage such as scratches or discoloration that does not affect functionality
- Instruments that have been altered from their original manufactured state
- Damage caused by using instruments for purposes other than their intended application
How to File a Warranty Claim
To initiate a warranty claim, please prepare the following information and contact our customer service team:
- Original order number or invoice number
- Product name and model number
- Date of purchase
- Detailed description of the defect or issue
- Photographs showing the defect (if applicable)
You can submit your warranty claim through the following channels:
Warranty Claim Process
Our warranty claim process is designed to be straightforward and efficient:
Submit a Claim
Contact us via email or WhatsApp with your order number, product details, and a description of the issue. Include photographs of the defect if possible.
Claim Review
Our quality team will review your claim within 3 business days. We may request additional information or photographs to assess the issue.
Return or Replacement
If the claim is approved, we will arrange for a replacement or repair at no cost to you. In some cases, the defective product may need to be returned for inspection.
Resolution
A replacement instrument or a full refund will be issued based on your preference. All warranty replacements are covered by our standard warranty terms.
Manufacturing Standards
Our commitment to quality is validated by internationally recognized certifications. Every instrument is manufactured under strict quality control procedures to ensure consistent performance and patient safety.
Medical Device Quality Management
Our quality management system is certified to ISO 13485, the internationally recognized standard for medical device manufacturing. This ensures consistent design, development, production, and distribution of safe surgical instruments.
Quality Management System
We maintain ISO 9001 certification, demonstrating our commitment to quality management principles including customer focus, process approach, and continuous improvement across all operations.
US Food & Drug Administration
Our facility is registered with the FDA, allowing us to manufacture and export surgical instruments to the United States and other markets requiring FDA compliance.
European Conformity
All instruments carrying the CE mark meet European Union health, safety, and environmental protection standards, enabling sale throughout the European Economic Area.
Need Warranty Support?
Our team is ready to assist you with any warranty questions or claims.